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Executive Team

John Callachan,
Managing Director

Responsible for the strategic direction of the business, John ensures that the services provided by DDC OS and the manner in which they are delivered, exceed client expectations. He has worked in the BPO sector for over 20 years, and joined the DDC Group in 2003. John manages a broad sector portfolio and has significant experience in leading multi-million pound BPO and KPO projects. He has a proven track record of bespoke process design, onshore, offshore and near-shore.

John's ability to assess a project from all business aspects, including commercial, process related and strategic, is what earned him the prestigious Strategic Leader of the Year award in 2016 by the GSA (thenNOA). He also appears on the GSA A-List.

Simon Keeler,
Operations Director

Simon brings a breadth of experience to DDC OS with over 20 years’ in BPO and Operations Management, in both Blue Chip companies and SMEs across many different sectors. Simon is responsible for the operational side of the business including Back Office, Customer Lifecycle, and IT.

Senior Management Team

Ray Cooper,
Cleint Relationship Director

Ray has extensive experience in the BPO sector and held a number of senior executive roles since 1990. Ray has designed and delivered many multi-million-pound strategic digital transformation solutions to government agencies and large corporations. Ray manages our Client Relationship Management team and his proven client focused experience is a significant asset for DDC OS.

Chrissie Spencer,
Head of Group Marketing

Chrissie brings a wealth of experience to DDC OS with nearly 20 years in Marketing. After starting her career with Hewlett Packard, she became a director at an outsourced marketing agency for 10 years, providing marketing strategy and services for businesses from all sectors. Chrissie is responsible for the marketing and brand strategy of DDC OS and indeed the DDC Group, ensuring our brand reputation grows globally.

Marie Sandler,
HR Director

Marie has 15 years of experience in Human Resource, and has managed the HR function for businesses in various industries, such as construction, logistics, and the energy sector. During her various roles she has managed projects on organisational restructures, compliance, and engagement.

Gerard Cahill,
Financial Controller

A graduate in Financial Economics and a member of ACCA, Gerard has a wealth of experience working for Global Organisations Including Specsavers & Capital One. Gerard joined DDC OS as Financial Controller in Feb 2016 and is responsible for managing all aspects of Finance on behalf of the group.

Management Team

Gemma Shipley,
Head of Charity Client Relations

Gemma has many years of client relationship experience and has worked in the BPO sector for 5 years. Her portfolio of clients has covered a number of sectors but most recently, her work has been based within the Charity sector. She prides herself on building long lasting relationships with her clients. She has a proven record of retaining client contracts and growing their business through a solution focussed, consultative approach.

Robert Norman,
Client Relationship Manager

Robert has worked in the BPO sector since the late 1990s and joined DDC OS in 2005 after spending time with a range of partners in the public, private and charity sectors. He is accredited in Prince2 (the UK standard in project management) and APM project management techniques as well as holding certificates in NEBS Management Supervisory Skills.

Nicola Hopkins,
Client Relationship Manager

Nicola has many years of experience in the outsourcing industry with a key focus on data capture and fulfilment. Twelve of those years have been in account management, during which time Nicola has worked with blue chip clients in a variety of sectors. Nicola’s key focus going forward is identifying and implementing continual improvement to provide the most cost effective outsourced solutions.

Rebecca Bolger,
Client Relationship Manager

Rebecca has 5 years' experience as an account manager working within business support services. She has worked with many large national corporate companies in a variety of sectors. Before this she held a training role within the leading UK telecommunications company. Rebecca prides herself on putting customer service at the forefront of everything she does, ensuring that her customers' needs are met and in most cases exceeded.

Claire Elliott,
Client Relationship Manager

Claire supports our Head of Charity Client relations in the growing charity side of the business. Claire has previously worked as an Account Manager for 3 years looking after 200 clients from a variety of different sectors including, resellers, solution providers, government, education, and charities. Claire believes that building strong client relationships are the key to remaining a proactive partner for their businesses.

Rachel Sear,
BPO Operations Manager

Rachel joined DDC OS in 2012 after graduating from University. She has quickly gained a wide understanding of Operational Management and is responsible for the day-to-day running of the digital mailroom, including onshore data capture, scanning and response handling. Rachel prides herself in building and implementing efficient and effective processes that exceed client expectations and requirements.

Marc Cameron,
Customer Service Manager

Marc comes with a wealth of experience in providing outsourced inbound customer service solutions, as well as tailored outbound lead generation and back office campaigns. Marc is passionate about maintaining customer brand philosophies whilst offering a world class customer service solution. He is strategic in using processes and robust systems to consistently improve our contact centre offering.

DDC Outsourcing Solutions,
Manton Wood Enterprise Park,
Worksop, Nottinghamshire S80 2RT